Loom QA Staffing is hiring in Austin.
L
Loom QA Staffing
QA ONLY 20260910 Live Cutover
Loom QA Staffing
Austin, TXFull-time$45,000 - $55,000 per year
About the Role
We are seeking a dedicated Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional service and technical assistance to ensure customer satisfaction and retention.
Provide world-class customer support via phone, email, and chat
Handle customer inquiries and resolve issues promptly
Document customer interactions and maintain detailed records
Key Responsibilities
You will be responsible for delivering exceptional support and building lasting customer relationships.
Respond to customer support tickets in a timely manner
Troubleshoot technical issues and escalate when necessary
Collaborate with team members to improve support processes
Qualifications
The ideal candidate will have experience in customer service and strong communication skills.
2+ years of customer support experience
Excellent written and verbal communication skills
Proficiency with helpdesk software and CRM systems